Never send passwords in a ticket or email. Use Secure details instead: the details are stored encrypted, only you and our team can open them, and every view is recorded.
Share a login with our team
- Sign in and click Secure details in the menu.
- Under Share details with our support team, enter a Title (for example "WordPress admin login"). Do not put the password in the title.
- Enter the login details, choose the service they belong to, and when they should be deleted automatically (1, 7 or 30 days).
- Click Share securely.
- In your ticket, mention that you shared the details in Secure details.
Details we share with you
When we set up a server or need to give you a login, we add it to Secure details and email you that something new is waiting. The email never contains the password itself.
- Click Show to see the details and Copy to copy them.
- Who opened what lists every time you or our team opened an entry.
- You can delete an entry you no longer need.