Update your details and change your password

Keep your contact and billing details up to date: we use them for invoices, renewal reminders and domain registrations.

Change your details

1. Sign in and open the account menu (your name, top right), then click Profile.
2. Edit Personal details (name, phone, address) or Company and billing (company name, VAT / GST number).
3. Click Save changes.

Your GST number appears on invoices issued after you save it. Invoices that already exist do not change; if you need one corrected, open a ticket and tell us the invoice number.

Change your password

1. Open Profile and go to Change password.
2. Enter your current password, then the new one twice.
3. Click Save changes.

Use at least 8 characters with upper and lower case letters and a number, and a password you do not use anywhere else.

Forgot your password?

On the sign-in page, choose to reset your password, enter your email address and follow the link we send you. The link expires after 15 minutes; request a new one if it has expired.

Timezone

Under Preferences, choose your Timezone. Dates on tickets, invoices and orders are shown in it.