A ticket is the best way to reach us: everything stays in one place and you get an email for every reply.
Open a ticket
- Sign in and click Support in the menu, then Open a ticket. For a problem with one service, open Services → Manage → Get help instead, so we know which service it is about.
- Choose the Department, write a short Subject (for example "Cannot send email from Outlook") and describe what happened: what you did, what you expected, and any error message.
- Click Send to support.
Never put passwords in a ticket. Share them in Secure details and mention it in the ticket.
Follow your ticket
- We email you when we reply. Your Dashboard also shows tickets waiting for your reply.
- Open the ticket under Support, write your answer under Your reply, then click Send reply.
- When everything works, click Mark as resolved. Replying to a resolved ticket opens it again.
Calling or chatting with us
We will ask for your support PIN (on your Dashboard) to confirm it is you.